Support

Email contact@sitelog.app from the address on your account and say what happened. The answers below cover most questions.

Signing in

The six-digit code did not arrive. It comes from noreply@sitelogreports.com. Check your junk folder, then tap Send a new code on the same screen.

I forgot my password. Tap Forgot password? on the log in screen.

Walks and write-ups

Does it work with no signal? Yes. Your photo, marks and recording are kept on the phone, and the walk is written up when you are back online.

What is an AI write-up? One walk turned into a numbered list. The free plan includes 5 a month and Pro includes 600. You can always type the items yourself, which uses none.

Which languages? Speak in any language. The list is written in the language you choose, from 37. At the top of a walk there are two choices: Speaking and Report in. Choosing the language you speak makes the list more accurate. Leave it on Any language and the app works it out. Your last choice is remembered, and both are in Settings too.

A call came in while I was recording. What you said before the call is kept. Tap the microphone to carry on.

Site Log Pro

How do I upgrade? In the app, open Settings and tap Upgrade to Pro. The price is shown before you buy.

How do I cancel? In your App Store or Google Play account settings, or from Manage subscription in the app's Settings. You keep Pro until the end of the period you have paid for.

I changed phone and Pro has gone. Sign in with the same account, open Settings and tap Restore purchases.

Can I have a refund? Apple and Google take the payment, so refunds are asked for through them.

Your account and your data

How do I delete my account? In the app, open Settings and tap Delete account. It is deleted straight away. See Delete your account.

What happens to my recordings? See the privacy policy.